Online Payment - Frequently Asked Questions

1. What is Go Green. Go Paperless.?
2. Is paying my water bill online safe?
3. With electronic billing, can I still pay by check, credit card or by phone?
4. What forms of payment can I use to pay a water bill online?
5. How do I know that my payment was made?
6. What's the Confirmation Number?
7. How quickly will my payment be withdrawn from my bank account if I pay with ACH (Savings or Checking)?
8. How will I know if my payment is received by the City of Dallas Water Department before the bill due date?
9. My e-mail address has changed. How do I update my e-mail address so that I can receive the bill notices?
10. If I still want to receive paper bills how do I change my profile?
11. When will the water department be able to see that my bill has been paid?
12. Does Account Activities show all payments made on the account?
13. I have forgotten my password? What should I do?
14. What is ACH?
15. Why do I need 128 bit encryption?
16. What is 128 bit encryption?
17. How do I check to see if my browser is updated to 128 bit encryption?
18. How do I update my browser?