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Online Payment - Frequently Asked Questions
Go Green. Go Paperless.
Is paying my water bill online safe?
With electronic billing, can I still pay by check, credit card or by phone?
What forms of payment can I use to pay a water bill online?
How do I know that my payment was made?
What's the Confirmation Number?
How quickly will my payment be withdrawn from my bank account if I pay with ACH (Savings or Checking)?
How will I know if my payment is received by the City of Dallas Water Department before the bill due date?
My e-mail address has changed. How do I update my e-mail address so that I can receive the bill notices?
If I still want to receive paper bills how do I change my profile?
When will the water department be able to see that my bill has been paid?
Does Account Activities show all payments made on the account?
I have forgotten my password? What should I do?
What is ACH?
Why do I need 128 bit encryption?
What is 128 bit encryption?
How do I check to see if my browser is updated to 128 bit encryption?
How do I update my browser?
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