Strategic Customer Services
Welcome to Dallas Measures!
Dallas Measures is the City’s performance measurement system.
Defined broadly, performance measurement is the ongoing collection of data on program activities and accomplishments. We measure progress towards the City’s goals and objectives as one way to monitor how well we’re doing our jobs and how we can do our jobs better. We understand that “being busy” is not the same as producing results.
How is the information organized?
The information you see is organized by the Key Focus Areas that the City Council has identified:
- Public Safety
- Economic Vibrancy
- Clean Healthy Environment
- Culture, Arts and Recreation
- Educational Enhancements
- Efficient, Effective, and Economical, Government
Within each Key Focus Area, the City is organized by the various services we provide. Citywide, there are over three hundred services, such as Emergency Medical Response, Wastewater Treatment, and Signal Maintenance Operations.
Each service tracks a variety of data to measure progress, and the most critical measures are reported both in the City’s budget and in the Performance Measurement reports you see here.
In addition, we have selected a few measures for issues that were identified as most important to citizens in the 2009 Citizen Survey.
Information is updated monthly.
How to Read Performance Measures Reports (pdf)
Online Briefing Books (reports)
Dallas Measures is managed by the Strategic Customer Services department.
You may contact us via email or by phone at 214-670-5551.