A citizen may request NON-emergency City services by entering a service request on the web. Start by clicking the icon (below) for the type of service you need. For services not available on the Internet please contact a 3-1-1 Customer Service Agent to assist you. If you are outside City limits the phone number is (214)-670-5111. 3-1-1 is your call to City Hall. 3-1-1 provides access to City Services 7 days a week from 6AM – 8PM for routine calls and 24 hours a day, 7 days a week for urgent requests such as broken water mains; sewer backups; sick, confined or injured animals; animal bites; traffic signal outages; downed signal light poles; street spillages and downed trees in the street.